Encryption is the highest level of data protection we offer. Once your data is encrypted, we cannot access the data/submissions nor do we have the ability to view or change your encryption password. To learn more about Data Encryption, please see our supplemental Help Article. It is imperative that you memorize or store the Encryption password in a safe place. These passwords are not saved by Formstack.
Unfortunately, if you cannot remember your password or the password is not working properly, the only thing we can do is manually reset the password which will in turn delete all submissions from that particular form. You will be able to use the form again, however we will not be able to retrieve your submissions data, which will be irrevocably lost.
- Encryption passwords can be set by any Admin on the Account.
- When a Form is created by being copied from another Form, the copied version will inherit the original Form's encryption password.
- If you cannot remember your password, you may want to try passwords you use frequently.
If you require an encryption password reset, please complete and submit the following form and the Formstack Team will respond with next steps and confirm the Encryption reset upon completion.