Formstack offers scheduled phone support in English to our Platinum and above Account holders or to Account holders who opt-in for Priority Support. To request a callback from Formstack Support:
1. Navigate to the Formstack Help Portal which provides immediate answers and solutions to our most common questions and issues.
2. Click on the relevant category and issue to find a solution. If you don't find what you're looking for in the Formstack Help Portal, you can:
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Submit a ticket.
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If you're on a Platinum account or higher, create a new case here and initiate your phone support request. Please make sure to include the date(s) and time(s) you're available, including the time zone.
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Please note that this option is only available during operating business hours:
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Monday through Friday from 10 am to 5 pm Eastern Time.
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These hours may fluctuate when high call volumes are experienced.
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