Subdomains, Aliases, and User-Friendly URLs

Formstack offers two methods for changing a form's URL:

  1. Subdomains
  2. User-friendly URLs

 

Subdomains

Subdomains allow you to customize your form URLs for better brand recognition and a more secure customer experience. Subdomains are the same as form aliases, and they appear before "formstack.com" in a form's URL.

 

For example, if ABC Company adds "abccompany" as a subdomain, all of the forms on the company's account will have a URL like this: https://abccompany.formstack.com/forms/.

 

For more information on subdomains, check out this feature page. For instructions on how to add a subdomain to your Formstack account, check out this Support doc.

 

Note: Formstack branded URLs (e.g., www.formstack.com/forms/?1234567-ABCD) will still work even though they do not contain your subdomain. However, if you change the subdomain after it is initially set, URLs referencing prior versions of a subdomain URL will be deactivated. If you link to a form with a set subdomain anywhere and later change this subdomain, you will want to replace that old URL with the URL that includes the new subdomain.

 

User-Friendly URLs

 

Updating the end of your form URLs to make them more user-friendly allows you to further customize the names of your forms for easier recognition. These URL changes appear after formstack.com/forms/ and affect only the end of the form URLs.  

 

The user-friendly URL can be set from the Settings tab of each individual form, and only the form being edited is affected.

 

Go to Settings > General, and enter your customized URL string in the "URL" section. In the example below, the user-friendly URL is "settings".

 

 

 

For ABC Company mentioned under Subdomains, the form URL from the example image above will display as https://abccompany.formstack.com/forms/settings. If someone is completing your form via a form URL, this is the URL that person will see.

 

Note: If your forms are embedded on your website, your users will not see your form URLs. However, if you make changes to your subdomain or the user-friendly URL for an embedded form, you will need to re-embed the form using the embed code found in the Publish Tab under Quick Start.

 

 

Was this article helpful?
7 out of 12 found this helpful

Comments

0 comments

Please sign in to leave a comment.