Google Drive: Commonly Returned Errors

Below is a list of common errors experienced when integrating your form and Google Drive. Here you can reference frequently encountered errors and the suggested corrective action to resolve them. Some errors are dependent on your form and Google account, so additional troubleshooting may be necessary.


1. ERROR: Error refreshing the OAuth2 token, message: '{ "error" : "internal_failure" }':

  • Remove and re-add the integration.


2. ERROR: Error refreshing the OAuth2 token, message: '{ "error" : "invalid_grant" }'

  • The integration is using credentials that are no longer valid. Navigate to your integration settings, then click on the “Log in to the integration with a different account:” button and re-enter the credentials.


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