Secure File Storage

Have you seen the news lately? In 2021, the average total cost of a data breach increased to $4.24 million—the highest ever recorded. Data hacks and breaches have become an everyday part of how we work and live.

At Formstack, we’re dedicated to helping businesses reimagine their world of work. That’s why we’ve made data management with Formstack even more secure. As of January 1st, 2022, all Formstack Forms accounts will exclusively collect and store data using our Secure File Storage feature. 

If your account was created after August 2019, you will experience no change as your account automatically defaults to secure file storage. Additionally, if you are on any of our HIPAA plans, no action is required. Your account is already storing data with the highest level of security. 

Accounts opened before August 2019 will need to confirm that they are already using secure file storage. If you are not using secure file storage and would like to migrate your account immediately, fill out this form and we’ll work to help you make the necessary changes. 

What does this mean for me? 

With this change, form authentication will be required to view images and files collected from File Upload and Signature fields. This means that non-authenticated Formstack Users and integrations, such as Google Sheets or Zapier, will no longer be able to publicly view your files.  

Here is an example of how files might behave after this change: 

  • If you try to share a file collected via email: A link will be displayed that points to Formstack login page. If the user does not have authentication, they will not be able to view the file or image. 
  • If you try to share a file with Google Sheets: A link will be displayed that points to Formstack login page. If the user does not have authentication, they will not be able to view the file or image. 
  • If you share a file to Salesforce as an attachment: File can be uploaded, but must be downloaded to be viewed. 
  • If you try to send a file to Zapier: A link will be displayed that points to Formstack login page. If the user does not have authentication, they will not be able to view the file or image. 

What if I want to continue to store files publicly? 

If you’d like to allow uploaded files and images to be viewed publicly by external users and integrations, we recommend leveraging one of our many public file storage options, such as Dropbox or Box.net.

Here are a few examples of how your file uploads will behave when you add a public file storage  integration to your form. 

  • If you try to share a file collected via email: A link to download the file will be displayed.
  • If you try to share a file with Google Sheets: A link to download the file will be displayed.
  • If you share a file to Salesforce as an attachment: A link to access the file will be displayed.
  • If you try to send a file to Zapier: A link to access the file will be displayed.

Head over to the form where you’d like to add your public file storage integration. Select the Settings tab from the top right navigation bar. Select Integrations and choose from the list of document storage options. 

Choose an option such as Dropbox or Box.net which offer a public file storage option. Add your login credentials, choose the folder where you’d like your files to be stored, and turn on your integration.

Contact us to learn more about secure file storage and request your migration.

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