Formstack requires all accounts to be verified to securely reduce spam or fraudulent activity.
If you are the admin who signed up for the account, find the Formstack email sent to the email address you signed up with and click the Verify Account button.
Or if you did not receive the initial verification email or are not the original admin who signed up for the account, click the Resend link in the verification banner in-app to send another verification email.
NOTE: Resending the verification email will void any verification emails previously sent.
Without a verified account, your account usage is limited:
Additional Formstack features and functionality may only be accessed once an account has been purchased.
Verify your account
If you are the admin who signed up for the account, find the Formstack email sent to the email address you signed up with and click the Verify Account button. Or if you did not receive the initial verification email or are not the original admin who signed up for the account, click the Resend link in the verification banner in-app to send another verification email.
NOTE: Resending the verification email will void any verification emails previously sent.
My verification email expired
Verification emails are active for 24 hours after the account has been created. If the email was not verified during this time, log in to Formstack and select the Resend link from the verification banner to receive a new verification email.
NOTE: The verification email is sent to your email address used to sign up for the account.
I did not receive a verification email
Contact Support to have your Formstack team manually verify the account. Before opening a case, ensure the email address matches the one used for signing up and review spam or filtered folders within your inbox.
Additionally, accounts created prior to July 2023 are automatically marked as verified. There is no action needed from this subset of accounts.
Limitations for unverified accounts
Without a verified account, your account usage is limited:
Unverified Forms users
- Cannot send notification or confirmation emails (must be a paid and verified account)
- Cannot send test notification or confirmation emails (must be a paid and verified account)
- Cannot collect submissions from non-logged-in users
- Cannot collect Partial Submissions
Unverified Documents users
- Cannot complete merged documents without being verified
Additional Formstack features and functionality may only be accessed once an account has been purchased.