Please read before making changes - The guide below takes you through how a Organization Admin can remove users from a Formstack Account when you need to either free up a spot for another user or remove users that are no longer active. If you're looking to remove the total number of users from the billing on your invoice, you will need to reach out to our Billing Team through this form for next steps. There are two ways a user can be removed, either through the actions column while on the user page or from the individual user settings page.
1. From the User Management Panel
Click on the ‘Actions’ icon next to the user to remove and select ‘Remove user’
A new window will pop up that takes you through what will happen next and the type of changes you can expect from removing this user. Once you're ready, go ahead and click the remove user button on the bottom right to finalize the change.
Please note: Deleting a user will not delete any of the user-generated content associated with that user(Forms, Document Templates), but the authorship of that content will default to the account administrator.
2. From the individual User Settings Page
Click on the user you'd like to delete and then scroll down to the bottom of the user’s profile page to see the option as displayed below. Once you've selected the remove user button, you'll see the same prompt as above and can choose to finalize and confirm the change from there.