Note: If you created your account on or after January 11, 2022, you may see a different billing experience. Please review the Unified Billing FAQ for more information.
You can change your account plan at any time effective at your next monthly or annual renewal date.
To do so, log into your account as a User with Admin rights, click on the My Profile icon, and select 'Billing' from the list of options presented. Once you are in the Admin panel, click 'Billing & Usage' located on the left side of the screen, and then click 'Manage Plan' as detailed below.
After selecting the manage plan option, you'll be given a list of the available plan options for your account, including the features that come with each and the pricing for that Plan. You can click the Upgrade/Downgrade Plan button below the Plan you'd like to be moved onto for next steps.
It's important to note that when you downgrade your account, it will take effect at your next monthly/annual renewal date. Since this will be effective upon your renewal date, there will be no proration credits. At your next renewal date, you will see the new plan and pricing take effect.
When you upgrade your account, you will be moved onto the new plan immediately and will be issued a prorated invoice for the remainder of your current monthly/annual service term at your new plan rate. At your next renewal date you will see the full pricing for the new plan take effect.