You may have noticed some minor changes to your Formstack account billing experience. That’s because we’ve centralized the billing location across the Formstack apps!
Why?
As customers continue to adopt the full Formstack platform, we wanted to make sure billing was a simple and painless process. We decided that rather than managing billing across three different apps, we would move billing to a single location.
What does this mean for me?
Over the next few months, your billing location will change from an in-app location to being managed in the Admin Panel. Depending on your account type, here, you’ll be able to review your plan details and update your account billing information.
Who is able to view billing information?
Billing information can only be viewed and updated by an account administrator.
However, this update to the billing experience means that account administrators no longer need to be a user on any of the accounts in their Formstack App Stack. Now, all user seats can be reserved for users who are actually building solutions in-app, rather than the account administrator.
How is billing for my Forms account changing?
Once your account has been moved to the new billing location, the next time you need to make a change, simply select Billing from the menu dropdown of the Forms account. This will direct you to the new billing page in the Admin Panel.
How is billing for my Documents account changing?
Once your account has been moved to the new billing location, the next time you want to review your plan or update your billing contact, for example, simply select Billing from the menu dropdown of your Documents account. This will direct you to the new billing page in the Admin Panel.
How is billing for my Sign account changing?
Once your account has been moved to the new billing location, the next time you want to review your plan or update your billing contact, for example, simply select Billing from the menu dropdown of your Formstack Sign account. This will direct you to the new billing page in the Admin Panel.
Managing users in Formstack Sign
We’re introducing a new user management experience to Formstack Sign. Rather than purchasing additional Formstack Sign licenses to grant access to your team, you will now add user seats to your account. You will still purchase user seats by talking to your Account Manager, but now, when you need to add, remove, or update a user, you can do so from your account’s Admin Panel.
Check out the video below to learn more about how user management will work in Formstack Sign.
Note: For special billing accounts, your experience may be slightly different from what is depicted.