Announcement: If you created your account on or after January 11, 2022, you may see a different billing experience. Please review the Unified Billing FAQ for more information. |
- If you only have a Documents account:
- Credit card charges will display as making a payment to Formstack, LLC
- Payment confirmation emails will now come from support@formstack.com
- You will still see your invoices under your My Billing profile in Formstack Documents
- If you have a Formstack and Documents account:
- You will now see charges for both accounts in one invoice
- Your Formstack Documents merge reset dates will not change
- If you are trialing a Documents account:
- When you sign up for a trial, you will receive a welcome email and verify account emails from Documents and/or Formstack
- Payment confirmation emails will come from Formstack, as shown below