Formstack Documents has rate limits that protect the application from being overloaded and causing issues for our customers.
What rate limits do Formstack Documents have?
|
# of requests |
Time period |
Type of Merge |
|
| ||
|
100 |
Per minute |
Merges per document that include Microsoft to PDF conversion |
|
300 |
Per minute |
Merges per Document |
|
600 |
Per minute |
Merges per Account |
|
300 |
Per minute |
Route Merges per Route |
|
600 |
Per minute |
Route Merges per Account |
What message will you see if you hit a rate limit?
The message received will be dependent upon the limit you are hitting but will notify you that you've exceeded a rate limit and which one you've exceeded. For example "error: "your plan allows for 300 document merges per minute. Please wait a moment and try again."
What should you do if you hit a rate limit?
-
Reduce the number of requests being made in a specific period of time. This will allow the system to merge successfully your documents.
-
If you are using a script or batching process to send merge requests, send smaller batches or add manual slowdowns to your requests.