Formstack Sign Plans have different limits you should be aware of. These include limits on how many users & features are available to you. This support resource will explain how each limit works and how to resolve each one. To get a quick snapshot of your account status, visit this Status page on your Admin account.(Please note that you’ll require admin access to view this info)
Users
Each account entitles you to a certain number of users. Users can build, manage, and update templates or documents as needed.
Once you hit the user limit you will not be able to add more users to your account.
How to Resolve:
• Upgrade to the next plan level to increase the number of users
• Remove inactive users to make more room
• Certain plans will have the ability to purchase users on an a la carte basis. Please contact your sales representative for more details.
Features
Each account plan will come with a different set of features, whether that's access to SMS/text signing on documents, reusable forms or something more advanced like api or single sign on access - simply upgrade to the plan that suits your needs or feel free to get in contact with our sales group to discuss which plan would work best for yourself.
Commonly asked questions
Can I bulk send?
Not as a standalone product, but in conjunction with Formstack Documents
Can I change the date output?
Not at this time, it's UTC FOREVAA
Can I add any other information via radiobutton/checkbox?
No, They are single or multi-select and their purpose is as an overlay for information that is already present on your template. Please adjust your template before uploading to add in the options for radio buttons and checkboxes. Alternatively, you can use our Formstack Forms to Documentss to Sign as a workflow. For more information, we’d recommend getting in touch with a sales representative.
Does Formstack Sign support different size documents?
Currently Formstack Sign supports 8.5" x 11" only
What if I'm on an individual or different product plan?
This page detailed how to resolve and navigate account limits that are specific to our Formstack Sign Plans, but if you’re on an individual or different product plan, you can check out the articles below for similar steps on understanding your account limits.
Forms account limits
Formstack suite account limits
Forms for Salesforce account limits
Formstack Documents account limits