Our primary support communication is through the Intellistack Support portal, which can be accessed by visiting help.formstack.com. Customers can post questions and report issues or defects using the "Contact Support" section. If you have a question related to using Intellistack, our team will respond promptly.
We provide chat as our secondary support channel, enabling customers to report account-specific issues or defects in the chat. Live chat is available through both the Formstack Support Portal and within the Formstack applications.
To access chat in-app, select the “i” icon in the top-right corner to open the Resource Center. Chat can also be launched from the lower-right corner of any page in the Support Portal.
Please note that Live Agent Chat is available only during standard support hours.
All emails sent to support@formstack.com are directed to our team of technical support specialists. For inquiries regarding billing or accounts receivable, please contact billing@formstack.com
Support Hours of Operation
Formstack Support hours of operation: 7AM-7PM EST Monday-Friday
Status Page
The Intellistack platform is being actively monitored, and issues, if any, will be reported immediately on the Intellistack status page. You can check this page if you’re facing any service availability issues and downtime.