Skip to main content
Contact Support

How to Change a User's Email Address in Formstack

Ryan J.
Updated

Organization Admins can change email addresses for themselves and other users in their organization directly from the Formstack Admin Panel. This article covers both workflows and what to expect.

 

Before You Begin

  • You must be an Organization Admin to change email addresses.
  • If you are not an admin, contact your Organization Admin to request an email change.
  • After an email change, a 24-hour waiting period applies before that user's email can be changed again.
  • Email changes are not available for users managed by an Identity Provider (SSO/SAML). Those email addresses must be updated in your IdP directly.
  • Email changes are not available for users who belong to multiple organizations that do not share a claimed domain. Contact Intellistack Support for assistance with these cases.

 

Changing Your Own Email Address

  1. Go to Your Profile in the Formstack Admin Panel.
    • Alternatively, go to Users and select your own name.
  2. Update the Email field to your new email address.



     
  3. Click Save.
  4. Your profile will still display your old email address. The change is pending until you verify the new address.



     
  5. Check your inbox  for a verification email and click the confirmation link.
    • Your old email address will also receive a notification about the pending change.



 

  1. After clicking the link, your email is updated and a confirmation message is displayed.

Note: You will not be able to change your email address again for 24 hours after a successful change.

 

Changing Another User's Email Address

  1. Go to Users in the Formstack Admin Panel
  2. Select the user whose email you want to change.
  3. Update the Email field to the new email address.
  4. Click Save.
  5. The change takes effect immediately. The user's profile is updated right away.
  6. Two emails are sent automatically:
    • The old email address receives a notification that the email was changed.
    • The new email address receives a welcome/verification link. The user should click this link to verify their new address.

Note: The user's email cannot be changed again for 24 hours.

 

Frequently Asked Questions

Why can't I change my email address? There are several reasons email changes may be unavailable:

  • You are not an Organization Admin. Contact your Organization Admin to request the change.
  • Your account is managed by an Identity Provider (SSO/SAML). Your IT team must update your email in the IdP directly.
  • You belong to multiple organizations that do not share a claimed domain. Contact Intellistack Support for assistance.

I changed my email but my profile still shows the old one. If you changed your own email, the update requires verification. Check the inbox of your new email address for a verification link and click it. The change will not appear until you complete this step.

I didn't receive the verification email. Check your spam or junk folder. Make sure the new email address was entered correctly. If you still don't see it, contact your Organization Admin (if they changed your email) or Intellistack Support.

How long do I have to wait before changing an email again? There is a 24-hour waiting period after each email change. This applies per user - an admin can change a different user's email during that time.

Can I undo an email change? There is no automatic undo. To revert, initiate a new email change back to the original address. The 24-hour waiting period applies.

I can't log in after my email was changed. Try logging in with your new email address. Your existing sessions are not affected by the email change - you do not need to re-authenticate on devices where you are already logged in.

 

Need Help?

If you're experiencing issues with email changes that aren't covered above, contact Intellistack Support.

Related articles