Feb 14, 2024
What's New
- Adjusted all articles mentioning Copilot to Workflows. This coincides with the name change we've made for this product and is not related to our Forms add-on, Workflow Forms.
- Added two new articles: How to configure Workflow Step logic & Workflow Comparison Guide.
- Updated section names and logos to coincide with this launch.
December 1, 2023
What's New
- Added a new chat feature on the bottom right that can suggest articles or put you directly in touch with our sales team.
- Updated home page with new go-to resources like our upcoming webinars page, product roadmap and our getting started video series.
- Adjusted search bar and contact support form button position for ease of use.
June 13, 2023
What's New
- Trial Formstack is listed as a resource on the home page.
- Resource illustrations represent all brand colors.
January 27, 2023
What's New
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Articles automatically open in a secondary tab.
January 20, 2023
What's New
- Breadcrumb Navigation: Seamlessly navigate from the Help Center home page to an article and back plus the added bonus of providing more visual aid to determine which product article you are reading.
- Loading Pages: Fix was deployed to render topics upon first click.
January 19, 2023
What's New
Many eagerly anticipated UI and UX improvements took place with Formstack. This is the first improvement phase as we continue to leverage self-serve features. Let's dive in!
- Home Page
- The home page expanded to fit three core sections:
- 1. "Browse Formstack Help Articles" section
- Admin Center (Plans and Billing, Admin Panel, User Management, SSO, Account Security) and Platform (Platform Overview, Manage My Platform Account, Connect Formstack Products, Copilot, Formstack Quickstart) are added alongside the 4 core products listed to house appropriate and important content at the front and center.
- 2. "Resources" section
- Explore other ready-made Formstack offerings and services to aid you in automating processes that matter like Webinars, Professional Services, Partner Program, Developer Central, and Practically Genius —applicable industry use cases to set up in your organization.
- 3. "At-a-Glance Links" section
- Whether you're just getting started with Formstack or want to see the latest product release news, Quick Links, Trending Articles, and What's New? boast quick, popular information at your fingertips.
- 1. "Browse Formstack Help Articles" section
- The home page expanded to fit three core sections:
- Search Bar
- Find the information that you need with confidence. The updated functionality gives you the ability to narrow your search results by product/s.
- Tip: Use quotation marks around a subset of words to narrow your search.
- Find the information that you need with confidence. The updated functionality gives you the ability to narrow your search results by product/s.
- Organization
- Subcategories: In addition to adding Admin Center and Platform, all core products now have the same subcategories, and order, to maintain a consistent experience across products. This new model will allow scalability for future resources.
- Other Items
- Footer: All pages now contain a Formstack-branded footer inviting you to connect with us and give feedback.
- Contact Support: Reach out to support via article pages.
- Related Articles: Listed at the article level, related articles only show articles on the same product.
We apologize for any interruptions while under maintenance and during the QA period.
January 10, 2023
- Expected Help Center performance issues on Thursday, January 19th, beginning at 12 PM EST. URLs to direct articles will not be affected. Please subscribe to Formstack's Status Page for continued updates.