Sometimes users may experience issues interacting with a form. This can look like:
Being unable to click radio buttons or checkboxes
The Next or Submit button appearing disabled or unresponsive
Not being able to enter data into fields
Common Cause:
When a form uses conditional logic, every logic rule must be complete. If a logic condition is missing a required value or reference, the form may stop responding entirely, preventing users from selecting options or submitting the form.
What to Check:
1. Identify fields with logic applied
In the form builder, locate any fields that display a logic icon.
Click on each field that contains logic to highlight it.
2. Review the logic details
Once the field is selected, open its logic settings.
If the logic is functioning correctly, it should look similar to the example below:
Every condition includes a value or selection
Statements such as "is," "also," etc., always reference a valid response
Example:
“What type of apples do you prefer?”
Is → Sour
3. Fix broken or incomplete logic
If a required value is missing, the logic will appear incomplete, similar to the example below.
This indicates that the logic is broken and can prevent the form from functioning.
To fix this:
Add the missing field or value to complete the logic condition
The form will save automatically
After fixing one field, repeat this process for all other fields with logic to ensure there are no additional issues.